Frequently Asked Questions

Register easily and for free via app or website. Bikes can be rented via the nextbike app or the hotline.

You can reach the Göteborg Cargo customer service at +46 317 679 438, info@gothenburg-cargo.nextbike.com or via App Support function.

Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system’s website or via info@gothenburg-cargo.nextbike.com.

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

Nextbike is available in over 300 cities worldwide, including Berlin, Warsaw, Budapest, Glasgow and Riga. Use the location search.

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

Probably open sums could not be debited from your bank account or there is no means of payment deposited. Please check this in your customer account and contact customer service if in doubt.

You can cancel your account in your settings in the app or by logging in to our website.

Alternatively, you can send us your cancellation by email to info@gothenburg-cargo.nextbike.com or by post (address in the website footer).

Any remaining credit will be refunded. Exceptions to this are usually travel credit acquired through loyalty programs or similar. This is not payable.

You can reach the Göteborg Cargo customer service at +46 317 679 438, info@gothenburg-cargo.nextbike.com or via App Support function.

Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system’s website or via info@gothenburg-cargo.nextbike.com.

To change your phone number, please contact our customer service at info@gothenburg-cargo.nextbike.com. Send the email from the email address you use for your account.

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

If your account goes into the red because open sums cannot be debited, your account will be temporarily deactivated until the open sum has been paid. Please check if you have a valid means of payment.

If you have specified a credit card as the payment method, the fees for your trips will usually be debited 24 hours after your rental.

You can view your rental history and direct debit invoices in your customer account at any time. Log in via the website. Please note that invoices are only available after the end of the month.

With a nextbike account you can use almost all nextbike affiliated bike sharing systems worldwide. However, for some systems a separate registration in the respective system is necessary. This applies to the MVG-Rad Munich, VAG_Rad Nuremberg, Mol Bubi Budapest / Hungary, Sitycleta / Las Palmas de Gran Canaria and Bilbaobizi in Bilbao / Spain. In some systems, bikes can be rented without re-registration, but only via the local app. This applies to Veturilo Warsaw / Poland, among others.

Defects can easily be reported via the support function in our app. Please check the bike for obvious defects before starting your journey or before renting it and inform us of any damage so that the bikes can be locked and repaired as quickly as possible. If you went off with a bike and only then notice a defect, end your ride and call our service. Only then can we cancel the ride and register the bike for repair.

Unfortunately, we cannot refund any fees if you have continued using the bike despite obvious defects.

Register easily and for free via app or website. Bikes can be rented via the nextbike app or the hotline.

Please report failed returns immediately to our customer service via app support or the hotline and have the bike number, the parking location and the actual use time ready. Our customer service can be contacted via app under support or via the hotline stated in the footer of the system’s website.

Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

No, you can only return the bike at its home station.

Yes, you can.

If the bike has a frame lock, you activate the park mode in the app and then close the lock (attention: If you close the lock before the park mode has been activated, the bike will be returned immediately). To continue cycling, end the park mode in the app and the lock will open automatically. Never end the park mode from afar.

The rental stays active during the park mode and will be charged as usual.

If you return your bike without permission, a service fee of at least 500 SEK will be charged. More information about service charges can be found on the respective website of the system.

A service fee of at least 500 sek will be charged if a bike is returned outside an official station.

It does not matter if the bike has already been rented off a station. The service fee of the previous user does not cover the misconduct of the next user.

Gothenburg cargo bikes can only be returned to their home station.

Return policies may vary from city to city and are described on the respective bike sharing system’s website. To find a specific website, go to the location search page.

If the station does not have fixed bicycle racks, the bike will be locked to itself.

As a general rule, nobody should be hindered by the parked bike.

Please note the following:

The bike may not be parked or returned:
a) at traffic lights
b) parking ticket machines or parking meters
c) at road signs
d) on sidewalks, if this results in a passage width of less than 1.50 m
e) in front of, at and on escape routes and firefighter access zones
f) where this conceals the stationary advertising of a third party
g) by locking to fences of private or public houses and establishments
h) on public transport platforms and bus platforms
i) at public bicycle racks

In case of contravention we reserve the right to charge a service fee.

This is what individual bikes look like on the map. Depending on the system, they may be different colours. Additional symbols for e-bikes or cargo bikes are possible depending on the system.

This is what stations look like on the map. Depending on the system, they can have different colours. Additional symbols for e-bikes or cargo bikes are possible depending on the system.

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

No

Yes, bikes can alternatively be rented via the hotline.

If you have returned a bike improperly, you can avert the usual fee of 500 SEK by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 500 SEK fine will be waved.

Place the bike at the official station and lock it. A beep comfirms the return. Use an app to check whether the return was successful and inform customer service immediately if this is not the case. The specific systems’ websites for each city explain how the rental works in this city.

Yes, the maximum use time per rental is 12 hours. After this time an overtime penalty of 500SEK will be applied automatically.

The maximum load of our bikes and e-bikes is 100 kg, of which a maximum of 5 kg may be transported in the basket.

Find the information about the maximum load for cargobikes on the stickers on the transport boxes.

As a rule, nextbike and its subbrands like Göteborg Cargo do not offer any accessories. Exception: At the PLUS stations on the island of Usedom you can rent children’s bikes, helmets and trailers. Veturilo Warsaw also has children’s bikes and tandems.

nextbike has several bike types, but usually in one city only one bike type is used. You can differentiate between bikes with high or low access and bikes with lock type. Bikes can have combination locks, fork locks on the front fork or frame locks on the rear wheel. Pedelecs and cargo bikes are also used in some cities. As an exception, Usedom has children’s bikes, Veturilo Warsaw also has children’s bikes and tandems.

In cities, that offer several bike types, you can use the filter in your app to search for a specific bike type.

You can find out which bikes are available on the system’s website. If you don’t know the system’s website, please use the location search.

(Our ebike product is in fact a so-called pedelec. This is a bike with limited motor assistance, which is switched on when pedaling. Legally, there is no difference between a pedelec and a pedal bike. Helmets and driver’s licenses are not required.)

Depending on the system, available tariffs and prices may differ. Usually, we offer a monthly and annual subscription in addition to the basic rate. In many cities, there are also special conditions for public transport subscribers and students. Which tariffs are available, can be read on the respective website of the system. If you don’t know the system’s website, please use the location search.

Our monthly subscription usually prolong automatically and can be cancelled any time via app. Annual subscriptions do not prolong automatically (in Germany).

Subscriptions usually apply only to the first bike, should several bikes be rented at the same time. You can also find information about this on the website of the respective system.

Subscriptions that don’t prolong automatically do not have to be cancelled. Subscriptions with automatic renewal can be cancelled in the app.

Normally, the first 30 minutes per rental are included. Each additional half hour is charged at the basic rate. The free minutes are normally only valid for the first bike if several bikes are rented at the same time. The area of validity of the subscriptions may vary. The annual subscription is usually only valid in the city in which it was booked, the monthly subscription is valid throughout Germany (except for WK-Bike Bremen, OLi-Bike Oldenburg, Usedomrad and VAG_Rad Nuremberg). Prices, area of validity and information about the possible automatic extension of the subscriptions can be found on the respective website of the system. If you don’t know the system’s website, please use the location search.

Link a partner in your app under ‘Wallet’. Unless stated otherwise, special conditions through partner cooperations apply only in the respective city or in the respective network system. Furthermore, the discount only applies to the first bike if several bikes are rented in parallel. Detailed conditions can be found on the pricing, CAMPUSbike or partner page of the respective website of the system. If you don’t know the system’s website, please use the location search.

Links to partners in order to take advantage of special conditions can either be made via the partner selection in the customer account or by registering with a specific email address, such as the university email address or a work email address. How exactly a link is made can be read on the pricing, CAMPUSbike or partner page of the respective website of the system. If you don’t know the system’s website, please use the location search.

No.

To activate your customer account, you need to add a payment method to your customer account. We will deposit a credit of 10 SEK to verify your payment method. This is not a fee but will be available on your account as rental credit. All available payment methods are listed in the app.

After successful debiting your customer account will be activated immediately.

You can find all prices in the price list.

To verify your payment method and to activate your account, your bank account will be debited with 10 SEK. However, this is not a registration fee, but can be used as your starting credit.

You can sign up via the website or in the app. Information about registration can be found on the respective website for the system.